Accessibilty

Brooklyn Paramount strives to make our venues and live experiences inclusive and accessible to everyone. For additional questions, more information, or information not mentioned below, please contact us in advance of your visit at Info@BrooklynParamount.com, or by calling our Box Office at  (718) 281-5850. Box Office hours are Monday & Friday 12pm - 6PM, and show days from 12pm until the end of the event.

Venue Address: 385 Flatbush Avenue Extension, Brooklyn, NY 11201
Link to virtual tour: https://specialevents.livenation.com/venues/brooklyn-paramount/virtual-tour

Arrival & Accessible Entrances:
The Main Entrance to Brooklyn Paramount is accessible. Brooklyn Paramount has an elevator located in the back right of the lobby which provides access to all seating areas.

Restrooms:
All restrooms at Brooklyn Paramount are accessible.

Ticketing:

Brooklyn Paramount endeavors to make its venue and performances inclusive and accessible to everyone. In accordance with the Americans with Disabilities Act, the New York State Human Rights Law, and the New York City Human Rights Law, Brooklyn Paramount provides reasonable accommodations for patrons with disabilities. 

For General Admission Events: 
Brooklyn Paramount provides access to a limited number of reserved seats. Once you have purchased your ticket to the event, please email us at info@brooklynparamount.com to request accessible seating. 
Please note that reserved seats are held for 30 minutes after the venue doors open. After this time, any available seats are treated as first come first serve. 

For Seated Events: 
Accessible seats can be purchased online at livenation.com. Our box office is not equipped to take ticket orders over the phone and our website is the only method to purchase tickets.
To find tickets in the Accessible Seating Area of Brooklyn Paramount, select the Filters icon on the upper right of the page where you see available tickets. You will be shown your seat location once the ticket is selected. 

If you require accommodations for an event, including reserved seating, or have additional questions, please contact us at your earliest opportunity at info@brooklynparamount.com with information about which event you will be attending and the accommodations required.

Accessible Parking:
Brooklyn Paramount does not own or operate any parking in the area.  Some of the local parking lots in the area include, MPG Parking 470 Hudson Avenue, Public Parking 97 Dekalb Avenue The terrain between these lots and Brooklyn Paramount is paved and includes street crossings.  Please follow signs to the Accessible parking spots.  Consult signage in the lot for payment if required.

Public Transit Stops: 
Nearby accessible subway stations include Jay St-MetroTech for A/C/F/R trains (0.4 miles), and Hoyt St for 2/3 trains, New Lots Av/Flatbush Av-bound only (0.2 miles). Please visit the MTA website for more information: https://www.mta.info/accessibility. 

Medication Needs:
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We do not have the ability to store any type of medication.  Over the counter medication must be in its original packaging. 

Dietary Needs:
We allow a small commercially sealed package of unopened snacks such as small packs of cookies, etc. If you use insulin, please see the medication needs on this page for more information.

Brooklyn Paramount takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. 

Service Animals:
Service Animals are welcome at Brooklyn Paramount.

If you will accompanied by a service animal while attending a performance, please contact the Box Office at (718) 281-5850 or Info@BrooklynParamount.com after you have purchased your tickets so we can accommodate you and others in an appropriate location.

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs that are trained to do work to perform tasks related to people with disabilities. The work or task the dog is trained to do must directly relate to the handler’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.

Any other item presented as a service or comfort item will be not allowed into the venue. The ADA requires the service animal to be under the control of the handler. This can be using a harness, leash, or other tether. The animal must be housebroken. Live Nation and its operating partners are not required to provide for, the care, or supervision of a service animal, including cleaning up after it.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. We will exclude a service animal when its behavior poses a direct threat to the health or safety of others.

Effective Communication Accommodations:
If you need a sign language interpreter or other communication accommodations for an event—such as real-time captioning, or written materials—please email your request to info@brooklynparamount.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event.
On the day of the show, if you would like assistance getting to your seat, please check in with Guest Services. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

Assistive Listening Devices:
Assistive Listening Devices (ALDs) are available for loan at the Box Office. Headsets and receivers are provided at no cost. Personal headphones can be used with a 1/8th inch connector.  A photo ID is required. 

Mobility Device Storage:
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact info@brooklynparamount.com or the Box Office for more information.